Galaxy Coins Privacy Policy
Galaxy Coins values the privacy and security of our customers and is committed to protecting your personal information in compliance with Australian laws and regulations. This Privacy Policy explains how we collect, use, and protect your information when you interact with us, including visiting our website, making purchases, or communicating with our team.
1. Information We Collect
We collect only the information necessary to provide our services and comply with Australian legal requirements, including:
Personal Identification Information: Name, address, phone number, and email address.
Banking Information: Account holder name and account name of the bank account, for secure verification and payment processing. No third-party payments are accepted to ensure secure transactions.
2. Purpose of Information Collection
We collect and use your information to:
Ø Fulfill legal obligations under the Australian Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act) and other Australian banking and bullion trading regulations.
Ø Safeguard the security of transactions and prevent fraud.
Ø Fulfill and deliver orders placed through our stores or website.
Ø Provide updates about our products, services, and news related to gold and silver.
3. Third-Party Disclosure
Galaxy Coins does not share your personal information with third parties, except when required by law. Internally, we may use your email address to share updates about our products, promotions, and important announcements regarding gold and silver.
4. Customer Rights
We respect your rights regarding your personal information. Customers can:
Access and Update: Review and update personal information.
Delete Information: Request deletion of their personal information by reaching out to our customer support team.
5. Data Storage and Security
Your information is stored securely on our website and email servers. We implement technical and organizational safeguards to protect your data from unauthorized access, alteration, and disclosure. Customer data is retained for as long as necessary to comply with legal requirements, regulatory obligations, and our internal data retention policies.
6. International Data Transfers
Galaxy Coins operates primarily within Australia and does not usually engage in international data transfers. However, if necessary, we will comply with all Australian data protection laws to ensure secure handling of your personal information.
7. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance user experience, analyze website performance, and improve our services. By using our website, you consent to the use of these technologies. You can adjust your browser settings to decline cookies, though this may affect certain functionalities.
8. Changes to this Privacy Policy
Galaxy Coins may update this Privacy Policy periodically to reflect changes in our practices, legal obligations, or regulatory requirements. We will notify you of significant changes through our website or by other direct communication methods.
9. Contact Us
If you have questions, concerns, or requests regarding your personal information, please contact our customer support team at:
Email: info@galaxycoins.com.au
Phone: 1300 22 7000
