Due to high demand, order processing times are currently longer than usual.
Due to high demand, order processing times are currently longer than usual.
At Galaxy Coins, we are committed to creating a safe, transparent, and trustworthy environment for all bullion and coin transactions. As part of this commitment—and to comply with Australian law—we implement a process known as KYC, or Know Your Customer.
KYC is a standard, globally recognised process used to verify the identity of individuals involved in financial transactions. It is required by law for businesses that deal with high-value assets, such as precious metals, to help prevent illegal activities including money laundering, fraud, and terrorism financing.
KYC (Know Your Customer) is the process by which businesses like Galaxy Coins verify the identity of their customers before completing certain transactions. It involves collecting key information—such as your name, date of birth, address, and valid identification documents—to ensure you are who you say you are.
This process is not unique to us. It is a legal obligation for those who provide a designated service, including banks, bullion dealers, investment firms, and other regulated businesses across Australia and internationally.
KYC is a central pillar of Australia’s Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) framework. It exists to:
At Galaxy Coins, we take these obligations seriously.
At Galaxy Coins, identity verification is part of our standard due diligence.
The verification process is typically straightforward. In most cases, it involves providing a valid government-issued ID and confirming a few personal details.
This ensures we maintain a secure, transparent, and fully compliant trading environment—protecting both our customers and our business.
The KYC process is simple and straightforward. We will typically ask you to provide:
In some cases, additional documentation may be requested.
KYC isn’t just a regulatory step—it helps to:
We’re here to help. If you have any questions about KYC, why it’s required, or how to complete the process, please contact our team.
With bullion stores in Melbourne, Sydney, Brisbane, and Dubai, Galaxy Coins offers expert guidance and exceptional in-person service. Whether you’re buying gold bullion, investing in silver bars, or exploring rare coins, our team makes every purchase safe, simple, and stress-free.
Visit us in-store to experience trusted Australian expertise, or shop online to buy gold and silver from anywhere in the country.
Monday to Friday : 9.30AM – 5.30PM
Saturday: 10AM – 2PM
Closed Sundays & Public Holidays
