Galaxy Coins Data Protection Policy
1. Introduction
Galaxy Coins (galaxycoins.com.au) is committed to protecting your personal information and maintaining your privacy. This policy explains how we collect, use, store, and safeguard customer data in compliance with Australian privacy regulations.
2. Information We Collect
We collect personal information necessary for order processing and business operations. This includes:
Personal Identification Information: Full name, address, date of birth, and identification document details (e.g., driver’s license, passport).
Contact Information: Email address, phone number.
Payment Information: Bank account details, as required for Anti-Money Laundering (AML) compliance.
Order History: Details of previous transactions and purchase history.
3. Purpose of Collecting Information
We collect personal information for the following purposes:
Processing and fulfilling orders.
Verifying identity and preventing fraud.
Complying with Anti-Money Laundering (AML) obligations.
Communicating with you about orders, updates, and promotions.
Enhancing our website, services, and user experience.
4. Legal Basis for Data Processing
We process your information based on:
Business Necessity: Information required to fulfill orders and provide services.
Compliance: Meeting regulatory obligations.
Consent: For marketing communications, where you have opted in.
5. Data Protection Measures
Galaxy Coins employs stringent security practices to protect your information against unauthorized access, loss, and misuse:
Data Encryption: Secure Sockets Layer (SSL) encryption for data transmitted through our website.
Access Control: Access to data is restricted to authorized personnel only.
Data Minimization: We collect only necessary information for specific purposes.
Secure Storage: Data is securely stored with industry-standard protections.
Regular Audits: Periodic assessments of our data security practices.
6. Information Sharing and Disclosure
We do not sell or trade your personal information. However, we may share data with trusted third parties to facilitate transactions or meet regulatory requirements, including:
Financial Institutions: For payment processing.
Legal and Regulatory Authorities: To comply with legal obligations.
Service Providers: Third-party providers who support our operations, bound by confidentiality agreements.
7. International Data Transfers
When data is transferred internationally, we ensure compliance with Australian privacy standards by requiring equivalent protections from third-party providers.
8. Data Retention
We retain personal information only as long as needed for business operations or as required by law. Once data is no longer necessary, we securely delete or anonymize it.
9. Your Rights
Customers have the right to:
Access: Request a copy of the information we hold about you.
Correction: Correct inaccurate or outdated information.
Deletion: Request deletion of data that is no longer required for business or legal purposes.
Withdraw Consent: Withdraw consent for marketing communications at any time.
Lodge Complaints: Raise concerns with us or with the Office of the Australian Information Commissioner (OAIC) regarding privacy violations.
10. Updates to This Policy
We may update this Data Protection Policy periodically to reflect changes in practices or legal requirements. Updated policies will be posted on our website.
11. Contact Us
If you have questions about this policy or wish to exercise your rights, please contact us:
Galaxy Coins
Email: admin@galaxycoins.com.au
Phone: 1300 22 7000
Mail: PO Box 146, Oakleigh South, VIC 3167