Due to high demand, order processing times are currently longer than usual.
Due to high demand, order processing times are currently longer than usual.
There is no specific limit to the quantity of items you can purchase in-store. We cater to a wide range of needs, from individual purchases to larger orders, whether it be one gold bar or multiple gold bars.
We don’t have a minimum order requirement, allowing you to purchase according to your preferences and needs.
Our website’s displayed prices generally encompass applicable taxes. The only potential additional charge could be the delivery fee, which will be presented for your review before payment.
For bulk or business quantity transactions, please get in touch with our parent company, CPG Group.
Yes, as long as it is displayed on our website. In the event of any discrepancy, our team will promptly reach out to you to provide clarification.
Ordering and paying ahead of time allows us to process your payment and ensure that your desired products are ready for pickup when you arrive at our store. This helps you avoid any potential delays.
While we strive to keep a wide range of products in our physical store, there might be instances when certain items are not immediately on-site. However, our products are always available at our refinery. To secure your purchase, we recommend calling and placing an order before you visit the store, so we can arrange for the item to be available for your pick-up.
Absolutely, calling and placing an order in advance is a great way to ensure that the product you’re interested in is available and ready for pick-up at our physical store.
You can reach our store’s customer service team by phone or email to place an order, inquire about specific products, or verify their availability. Contact information can be found on our Contact Us page.
Absolutely, our knowledgeable staff is available to assist you in-store. However, for a smoother and more streamlined experience, placing an order in advance can help us better prepare for your visit.
You can visit one of our stores in Melbourne, Sydney, or Brisbane to sell your bullion in person. Alternatively, you can sell bullion online by sharing item details for an estimated quote and sending it to us for testing.
The value is determined based on the purity, weight and current market price of gold or silver. Purity is verified using advanced XRF scanning technology.
Payments are processed immediately for in-store transactions via cash, EFT, or cheque. For online sales, payments are processed within 1-2 business days via EFT bank transfer.
For online purchases, we dispatch the product within 24 hours of payment clearance, except Friday. The time for the product to reach your location varies. Standard shipment takes 3 to 7 business days, while express shipment takes 1 to 2 business days, both based on your location.
It’s important to note that the 24-hour period refers to us dispatching the product, while the mentioned time frames refer to the actual delivery to your location.
Yes, we provide delivery services across the entire Australian territory.
Currently, we do not offer international shipping for our products.
Yes, we prioritise secure packaging to ensure your purchases arrive in excellent condition, reflecting our commitment to quality.
Absolutely. You’ll receive tracking details via email once your order is dispatched, allowing you to monitor its progress until it reaches your doorstep.
For purchases exceeding $5000, we are required by law to retain a copy of your valid driver’s license or passport. Additionally, there are other scenarios where we must receive a copy of a valid driver’s license or passport before proceeding with the sale.
Please bring a valid form of identification, such as a driver’s license or passport, along with any order confirmation or reference number you received upon placing the order.
Yes, we have three physical stores located in Melbourne, Sydney, and Brisbane, providing you with the opportunity to explore our products firsthand. Visit our Contact Us page for more detail.
Monday to Friday: 9:30 AM to 5:30 PM, Saturdays: 10:00 AM to 2:00 PM.
We only accept electronic funds transfers from your nominated financial institution(bank) as a payment option for our products and services. The business does not accept debit or credit cards as a form of remittance and does not have a merchant facility.
We accept payments in cash and through bank transfers at our physical location.
Bank transfers can take up to 24 hours to clear and reflect in our account. To ensure a seamless experience, we recommend placing your order and making the payment at least 24 hours before visiting the store for pickup.
If you choose to pay in cash, you can receive the product immediately upon completing the purchase.
The price of the product remains consistent regardless of the payment method you choose. We value transparency and ensure that all customers receive fair pricing.
We process orders promptly, but if you need to make changes or cancel your order, please reach out to our customer support team as soon as possible to check the feasibility.
No, due to the nature of our business, a return or exchange policy isn’t feasible. We do offer buy-back options at our physical store. In exceptional and reasonable cases, we may provide refunds based on our discretion. Our priority is customer satisfaction, and we appreciate understanding our no-refund policy.
Monday to Friday : 9.30AM – 5.30PM
Saturday: 10AM – 2PM
Closed Sundays & Public Holidays
